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EXPEDITE
POLICY
Expedite lead-times will be approximately two thirds "standard"
lead-time. (Standard lead-time 5 days, Expedited lead-time 3 days) Parts
will not be expedited if it is not clearly stated "EXPEDITE" on the purchase
order. Expedite charges will be assessed per chargeable process. A list of
chargeable processes vs. non-chargeable processes is available upon
request.
Orders requiring
shorter turn times then an expedited lead-time must be evaluated on a case by
case basis and the cost of the expedite will be dependent upon the amount of
additional labor and/or resources required to meet that date.
Expedited lead-times are based on
normal workdays Monday through Friday. Weekend expedite charges will be
assessed on a case by case basis. Weekend work must be requested by the
Thursday prior to the requested weekend.
LEAD-TIME
POLICY
Lead-time is the amount of time estimated to process parts in the
shop, which will begin when the parts are released to the floor. This could be
delayed due to the lack of required information on a given purchase order, such
as material type, heat treat or defined masking instructions. Parts received in
the shipping department, in the afternoon, will be released to the floor the
following morning. Parts received in the morning will be released to the floor
that afternoon.
DAMAGED OR MISSING
PART POLICY
Metal Finishing Company's policy regarding damaged or missing parts
is detailed at the bottom of each quotation form as well as on the back of each
invoice. Please call if you have any questions concerning this policy.
CUSTOMER
SERVICE
Each Company will be assigned an Customer Service Representative to
service your account. |
